Frequently Asked Questions

How are the prints made?

All artworks are printed on demand using premium museum quality materials. Each order is produced specifically for you through Gelato's global production network to ensure high quality and fast delivery.

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Are all the prints framed?

Yes - all art prints currently available are framed and ready to hang. I personally have a huge pile of unframed prints collecting dust, so I think pre-framed prints are the way to go.

If you'd like a specific print unframed; please use the contact form to get in touch and I'll see what I can do.

Where do you ship from?

Gelato produces in 22 different countries all over the world. Orders are produced and shipped from the production facility closest to your delivery address. This allows for faster shipping times, lower shipping costs and a reduced carbon footprint.

How long does production take?

Production usually takes 2 to 3 business days before your order is shipped.

How long does shipping take?

Shipping times depend on your location. Since Gelato will use local shipping agencies with different options, shipping times may very per country.

Europe: 2 to 6 business days
USA & Canada: 3 to 7 business days
Rest of the world: 5 to 14 business days

You will receive a tracking link as soon as your order ships.

Do you offer international shipping?

Yes, we ship worldwide.

Will I have to pay customs or import fees?

Orders are produced locally whenever possible to avoid custom fees. In some cases, international orders may be subject to local taxes or import fees. These costs are the responsibility of the customer.

If you do get struck with any customs or import fees, please do contact me.

Can I track my order?

Yes. As soon as your order is shipped, you'll receive a tracking link via email.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 24 hours of delivery and include:

- Photos of the damage
- Photos of the packaging
- Your order number

Do you accept returns or refunds?

Because all items are made to order, we do not accept returns for change of mind. However, if your item arrives damaged or faulty, we will replace it or refund store credit.

Can I cancel or change my order after placing it?

Order begin production quickly. If you need to cancel or change your order, contact us within 1 hours of purchase. After that, changes cannot be guaranteed.

Do printed colours look exactly like on my screen?

We use professional print profiles for accuracy, but slight color variations may occur due to different screen calibrations. This is normal for printed artwork and not considered a defect.